Telephone number for comcast6/2/2023 Most of these reasons will work out, but the best one is telling them you are moving to a place where Comcast services are not available. The customer does not yet know the address they are moving to.The account owner is incapacitated or deceased.The Seasonal Suspend Plan and Temporary / Seasonal Disconnect are not available where the customer lives.The customer is moving in with an already existing Comcast customer.The customer is moving to an area that doesn’t have Comcast.Here are some reasons why you may cancel: Although they were told by Comcast to take the manual down, people on the Internet were fast and saved the list of reasons for canceling an Xfinity subscription. This manual offered the reasons one can cancel Xfinity. The best way to make sure you are canceling the service is by telling them you are moving out, far away from areas that have Comcast services.īack in 2015, there was a Comcast employee manual that was leaked by The Verge. When you finally manage to speak to the Comcast retention department to cancel your Xfinity subscription, you need to prepare an excuse. When you finally talk to a person, you should first ask them if they are with retention, and if they aren’t, you should ask to be transferred to the right specialist. You can also skip the whole process if you want to. You can simply look at their phone trees if you need help by using GetHuman. Make sure you don’t talk to technical support or billing and don’t say that you want to transfer service to a different address, because you may be sent to another department.Īll you have to say is “Cancel Service”. You should be aware that the menus can be quite confusing, but if you know what you want, things should proceed smoothly. When you call, answer the menu by telling them about your wish to cancel your subscription. The number should also appear on the bill. You should call Comcast Retention at 1-800-XFINITY or 1-800-COMCAST. Step 1 – Call ComcastĬalling the company is necessary if you want to cancel your Xfinity account. There are five steps that you should take to proceed with the cancellation. But if you’re no longer pleased by the plan, you can cancel it. Most people love Xfinity for its Internet services.
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